Frequently asked questions

Browse merchants in the Sendo app or website, add items to your cart, choose a delivery address and payment method, then confirm. You will see an estimated delivery time before you pay.

It depends on whether the merchant has already started preparing your order. Use in-app order details to request changes or cancellation; if that is not available, contact support as soon as possible.

Traffic, weather, high demand, merchant preparation time, or courier availability can affect timing. Live tracking in the app shows the latest status. If your order is significantly late, contact support.

Report the issue from your order screen with photos if helpful. We will work with the merchant to offer a refund, redelivery, or credit according to policy and local rules.

Supported methods vary by region and may include cards, mobile money, wallets, or cash on delivery where offered. Available options appear at checkout.

For most orders, your payment method is authorized or charged when you place the order. Some flows may capture payment after confirmation by the merchant.

Approved refunds are sent to your original payment method or as Sendo credit, depending on the case. Timing depends on your bank or payment provider.

Use “Forgot password” on the sign-in screen. If you no longer have access to your email or phone, contact support with verification details.

We use location to show nearby merchants, estimate fees and delivery times, and connect you with couriers. You can manage permissions in your device settings. See our Privacy Policy for details.

You may receive optional promotions by email, push, or SMS if you opt in. You can opt out in app settings or by following instructions in messages (for example replying STOP to promotional SMS where supported).

Apply through the merchant section of our site or app. You will provide business details and menu or catalog information. Our team reviews applications according to local requirements.

Commission and payout schedules are defined in your merchant agreement and dashboard. Payouts are typically processed through verified bank or mobile-money accounts.

Sign up in the courier app or partner portal, complete identity and vehicle checks where required, and agree to courier terms. Availability of openings varies by city.

Fees may depend on distance, demand, and local rules. Tips you add go to couriers according to the policy shown in the app.

Coupons may be limited by merchant, minimum basket, time window, or user eligibility. Check the offer terms in the promotion details.